Price of shipping
We ship Nationally, Europe and rest of the world.
The delivery company is UPS.
THE PROVIDER reserves the right to modify, temporarily suspend or cancel the service at any time.
THE PROVIDER reserves the right to reject those purchases that do not pass the security controls established in their trading systems.
In relation to shipments, the following circumstances must be considered: Shipping methods and delivery times:
I. THE PROVIDER guarantees the preparation of the order and its delivery to the carrier in the shortest possible time, provided that the merchandise is in stock, except for contingencies or causes of force majeure.
II. Delivery times may be altered by regional, local or national holidays.
III. THE PROVIDER reserves the right to vary the type of shipment and the company by which the merchandise is transported, as long as it does not entail a manifest detriment to the client. In no case will shipments be made to post office boxes.
IV. THE PROVIDER reserves the right to modify delivery times, without prior notice, in the case of large orders, although, to guarantee the security of the order, the terms will be those that appear at the time of purchase.
V. The cost of this service is based on the weight and place of delivery. If you want to be previously informed of this cost, or prefer to use another agency other than the one proposed by THE PROVIDER, you must indicate it in the Comments section when placing your order or contact our salespeople by email [email protected]
VI. Once received, orders will take 5 to 7 business days to be completed. They will be delivered to the transport immediately after receiving the confirmation of the payment of the same. Please send the proof of transaction to email [email protected] to expedite the delivery of the order.
VII. In the case of using the VISA card, your order will leave within a maximum period of 24 hours, once the payment operation has been carried out.
1. Deliveries made by courier in the territory of Peninsular Spain will arrive at their destination from one to four business days from the delivery of the order by THE PROVIDER. For deliveries outside this territory, the terms may vary.
IX. For deliveries during the Christmas period, the transport agency may be delayed due to the saturation of the shipment on these dates.
X. If you or someone you trust can only receive your order at a specific time, you must inform our vendors of that time in the Comments section, when placing your order or contacting us or by email [email protected] and provide the name of the person who is to receive the order, before the order leaves for its destination.
XI. Upon receiving the order, please review it in the presence of the carrier and verify that the number of packages received corresponds to that indicated on the “Delivery Note”, as well as their
status. In the event that there is any anomaly, it must be reflected on the delivery note before proceeding to sign it and always in the presence of the carrier. Otherwise, THE PROVIDER will not assume any responsibility for the state of the merchandise, if the claim is made after receipt and delivery, once the delivery note is signed with the conformity of the state of the goods.
Recruitment and registration procedure
Before contracting, the User will have at his disposal on the portal, the information related to the procedures that must be followed to enter the contract for the sale of products. The steps that the user must follow are the following:
Below we indicate the ways to buy minerals, you can choose the one that suits you best, or is most comfortable for you:
1) Sign up and buy by adding the minerals you are interested into your shopping trolley (cart): This is the best way, the fastest and the one that leads to fewer errors. Orders will be stored on our server and will be made according to the order in which they have been received. Sending us an e-mail to [email protected] indicating:
§ Your personal data: Personal data, NIF, address and telephone, email.
§ The mineral you are interested in: Name of the mineral, reference, place of origin and price.
To register and place your order on our portal you must perform the following steps:
✓ Create a new account, registering your data with the option to incorporate them into our database: Data contact; name, address, NIF, email.
✓ Select the products in which you are interested.
✓ Add the selected products to your “shopping cart (cart)”, click on “Place Order” and complete the following information:
1. Delivery Address
2. Comments: Any comment, doubt, proposal that you want to send us about the order can be made in this box and it will be sent to our vendors. You can also contact us at [email protected]
3. Choose the Billing address (only if it is different from the Delivery address).
4. Choose your payment method.
5. Confirm order.
6. You will be informed of the correct progress of your order as well as the seller who is processing the order. For any clarification, it will be this person with whom you should contact and the one who responds on it.
If for any reason THE PROVIDER does not accept your order, in the event that it does not comply with our wholesale conditions, we will proceed to notify you immediately by e-mail.
For any suggestion, customers can contact, or to modify their registration data, or the data of the company they represent, you can communicate by: Email: [email protected]
AK BIJOUX MINERALS SL B10770766
§ C/St Antoni, 18/20. 08800 Vilanova i la Geltrú, (Barcelona- Spain).
§ Always accompanying a photocopy of your ID, or document accrediting the entity you represent.
§ For the online purchase process, the necessary data will be required to carry out the execution and control of the order, including delivery address and payment method.
The billing data will be those that appear in the client’s record. THE PROVIDER will not be responsible for any errors made in the data provided to us for the completion of your order, and the client must pay special attention to filling in the forms, without prejudice to the possibility of correcting said data after completion of the order, purchase and will not be responsible for errors or omissions of identification referring to the VAT application that corresponds to the operation.
If the client enters erroneous data during the purchase process and its correction gives rise to expenses, THE PROVIDER reserves the right to charge said expenses or the corresponding VAT to the Client’s account, and even to cancel the requested purchase.
Once the delivery has been completed and payment for the merchandise has been made, the Contract shall be understood to be entered into between THE PROVIDER and its client.
Returns and exchanges of products.
If after delivery, by reviewing the merchandise in detail, the customer notices any anomaly not attributable to the carrier (breakages or incorrect quantities, prices, that the product does not conform to what you ordered, etc.), you should contact THE PROVIDER within a period of less than 72 hours (3 calendar days), and expose the incident with all the details so that THE PROVIDER can solve it as quickly as possible.
After this period of time, it will be understood the acceptance of the same by the client and will not give rise to claiming any incident.
In the event of poor condition of the product or not being the one you selected, it will be wrapped with extreme care and returned to THE PROVIDER’s facilities within a period not exceeding 10 (ten) calendar days from the moment you received the merchandise.
The postal address for shipping the merchandise is as follows:
§ C/St Antoni 18/20. 08800 Vilanova i la Geltrú, (Barcelona-Spain) Email: [email protected]
§ To manage the return, the client must proceed according to the instructions indicated by THE PROVIDER in the document that will be attached to the invoice for this purpose, in order to avoid any loss or deterioration of the merchandise.
As the product that we sell is a bit special, as it is about minerals, which can have streaks, imperfections typical of the mineral, because there is no one like another. The “defects” that for someone who knows the mineral are normal, since it is a product extracted from nature and is not manufactured on a chain.
That is why, if the return is because the part is literally broken or clearly cracked or with obvious damage, the charges are assumed by us, or a different product from the one requested in the order has been sent to the customer, due to an error from the seller. If it is because the client does not like the colour or that it has veins, in this case, the expenses will be borne by the client, since it is not a defect attributable to the seller.
PURCHASE CONDITIONS
1. General contracting conditions
1.1. online contract
The contract of THE PROVIDER with the user for the purchase of its products will be perfected in writing, establishing the object, the cause, the price, the resolution of the same and any of its contractual clauses, in accordance with the regulations.
VAT mentioned above.
The products offered by THE PROVIDER are aimed at companies, businessmen and professionals. Therefore, we inform you that, under current legislation, an entrepreneur is any natural or legal person who acts within the framework of his business or professional activity, whether public or private.
THE PROVIDER provides, in a clear and understandable manner, truthful and sufficient information on the characteristics of its products, particularly on its legal and economic conditions. That is why the products it puts up for sale offer the maximum guarantee, both from a technical and legal point of view.
The online ordering service through the portal regulated in these Contractual Conditions, allows the placing of orders in order to acquire the products displayed on the akbijouxminerals.com website and is subject to the following particularities:
1. We do not sell Retail. THE PROVIDER is only dedicated to the wholesale sale of its products.
2. We expose news as regularly as possible.
3. The prices for Internet are the same prices that we have in Warehouse.
4. Our minerals are natural products, although some may be dyed/heated, they are still minerals. You can always ask us any question about it, we answer with total truthfulness.
5. All orders will be shipped no later than 48 hours (forty-eight hours) working days, after receipt of payment.
6. Depending on the distance, the delivery of the product will vary between three and five working days, as long as they are in national peninsular territory. In the case of delivery to the Balearic Islands, Canary Islands and abroad, the delivery must be consulted.
7. We wrap your order with extreme care so that no damage occurs during shipping.
8. Any purchase information from our customers is strictly confidential.
9. Look at the descriptions of the products, THE PROVIDER is always updating offers and there are products that, due to quantities, have a cheaper price.
10. Before signing the carrier’s delivery note, it is essential to check that the packages are not damaged. If this is the case, it should be noted on the delivery note of what is observed and, in the text, “pending review”.
1.2. prices and taxes
Considering the differentiated tax regime of Peninsular Spain, the Canary Islands and Ceuta and Melilla, we inform you of the following:
§ Due to its special tax regime, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered non-EU territories. Therefore, purchases made by residents of these territories are exempt from the payment of VAT (customs clearance expenses and import taxes are not included in the price of the item or shipping and must be paid at destination by the recipient of the merchandise).
§ Sales to the Canary Islands, Ceuta and Melilla will not be charged VAT, however the customs system will apply the corresponding tax charges. In no case will we be able to determine the amount of taxes to be paid by the client upon receiving their order, since, in the case of the Canary Islands, for example, it depends on the “I.G.I.C.” and “Customs of the Canary Islands”. Therefore, the price does not include customs fees.
§ All the prices of the products on the web do not include VAT. Said tax will be broken down at the end of the purchase process on the invoice. You will receive the invoice together with the delivery of the products.
Regular prices and sale prices:
The prices displayed in akbijouxminerals.com may be reviewed and modified if the conditions require it at any time. For this reason, we inform you in advance that “products on sale” may appear on the website. This fact will be shown with the prices corresponding to each of them. The offer price and the usual price will be indicated, always offering truthful and transparent information.
1.3. Price of shipping
The price of the freight, according to the weight of the merchandise and the place of destination, is the one that is exposed in the following table:
We ship Nationally, Europe and rest of the world.
The delivery company is UPS.
THE PROVIDER reserves the right to modify, temporarily suspend or cancel the service at any time.
THE PROVIDER reserves the right to reject those purchases that do not pass the security controls established in their trading systems.
In relation to shipments, the following circumstances must be considered: Shipping methods and delivery times:
I. THE PROVIDER guarantees the preparation of the order and its delivery to the carrier in the shortest possible time, provided that the merchandise is in stock, except for contingencies or causes of force majeure.
II. Delivery times may be altered by regional, local or national holidays.
III. THE PROVIDER reserves the right to vary the type of shipment and the company by which the merchandise is transported, as long as it does not entail a manifest detriment to the client. In no case will shipments be made to post office boxes.
IV. THE PROVIDER reserves the right to modify delivery times, without prior notice, in the case of large orders, although, to guarantee the security of the order, the terms will be those that appear at the time of purchase.
V. The cost of this service is based on the weight and place of delivery. If you want to be previously informed of this cost, or prefer to use another agency other than the one proposed by THE PROVIDER, you must indicate it in the Comments section when placing your order or contact our sales people by email [email protected]
VI. Once received, orders will take one to three business days to be completed. They will be delivered to the transport immediately after receiving the confirmation of the payment of the same. Please send the proof of the transfer or income to the email [email protected] to expedite the delivery of the order.
VII. In the case of using the VISA card, your order will leave within a maximum period of 24 hours, once the payment operation has been carried out.
1. Deliveries made by courier in the territory of Peninsular Spain will arrive at their destination from one to four business days from the delivery of the order by THE PROVIDER. For deliveries outside this territory, the terms may vary.
IX. For deliveries during the Christmas period, the transport agency may be delayed due to the saturation of the shipment on these dates.
X. If you or someone you trust can only receive your order at a specific time, you must inform our vendors of that time in the Comments section, when placing your order by email [email protected] and provide the name of the person who is to receive the order, before the order leaves for its destination.
XI. Upon receiving the order, please review it in the presence of the carrier and verify that the number of packages received corresponds to that indicated on the “Delivery Note”, as well as their status. In the event that there is any anomaly, it must be reflected on the delivery note before proceeding to sign it and always in the presence of the carrier. Otherwise, THE PROVIDER will not assume any responsibility for the state of the merchandise, if the claim is made after receipt and delivery, once the delivery note is signed with the conformity of the state of the goods.
